Assessment Kit-ICTNWK428 Create scripts for networking Certificate III aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

policies and procedures in the Construction Industry Elective Units CPCCCA2002 Use carpentry tools and equipment CPCCCA2011 Handle carpentry materials CPCCPD2012 Use painting and decorating tools and equipment CPCCCM2006 Apply basic levelling procedures CPCCCM2012 Work safely at heights * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SITHIND006 Source and use information on the hospitality industry SITHIND008 Work effectively in hospitality service SITXCCS014 Provide service to customers SITXCOM007 Show social and cultural sensitivity SITXHRM007 Coach others in job skills SITXWHS005 Participate in safe work practices Elective units SITXFSA005 Use hygienic practices for food safety SIRXSLS001 Sell to the retail customer BSBCMM211 Apply communication skills BSBTEC201 Use business software applications BSBSUS211 Participate in sustainable work practices BSBFIN302 Maintain financial records SIRXCEG008 Manage disrespectful

engineering or related environment MSAENV272B Participate in environmentally sustainable work practices Elective units MEM09002B Interpret technical drawing MEM09201A Work effectively in an engineering drafting workplace MEM09202A Produce freehand sketches MEM09203A Measure and sketch site information MEM09204A Produce basic engineering detail drawings MEM09205A Produce electrical schematic drawings MEM09206A Produce drawings for mechanical services MEM09207A Produce drawings for reticulated services MEM05051A Select welding processes MEM12024A Perform computations MEM16003B Provide advanced customer service * We can develop additional elective units that are not listed on request (Please contact us for further information)

select and induct team members SIRXTAD002 Develop the retail frontline SIRXMGT002 Lead a frontline team * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-ICTNWK428 Create scripts for networking Certificate III aggressive or abusive customers SIRXCEG009Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of