Learning and Assessment Kit-BSBINS401 Analyse and present research information New Core units FNSCRD401 Assess credit

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account * We can develop additional elective units that are not listed on request (Please contact us for further information)

cores and moulds MSATCM403A Evaluate mould design and gating MSATCM404A Undertake and interpret results of chemical analysis on metal samples MSATCM405A Determine and supervise heat treatment of metal AUM4003A Interpret customer requirements FDFOP2005A Work in a socially diverse environment LMTGN4016A Contribute to the development of products or processes MEM06003C Carry out heat treatment MEM09002B Interpret technical drawing MEM09204A Produce basic engineering detail drawings * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming technique ICTSAS432 Identify and resolve client ICT problems Elective units ICTNWK420 Install and configure virtual machines ICTNWK421 Install

Units of competency SITXHRM003 Lead and manage people SITXHRM001 Coach others in job skills SITXMGT001 Monitor work operations SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBOPS203 Deliver a service to customers BSBPEF202 Plan and apply time management CPPCMN2002 Participate in workplace safety arrangements CPPFES2004 Identify and report on types of installed fire safety equipment and systems CPPFES2005 Demonstrate first attack firefighting equipment CPPFES2006 Prepare for installation and servicing operations CPPFES2007 Maintain quality of work and promote continuous improvement Elective Units CPCPCM2043 Carry out WHS requirements CPCPFS3040 Conduct basic functional testing of water-based fire-suppression systems CPCPFS3041 Inspect and test fire pumpsets CPPFES2025 Inspect

Learning and Assessment Kit-BSBINS401 Analyse and present research information New Core units FNSCRD401 Assess creditOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to