Learning and Assessment Kit-PMAOPS204 Select and use utilities and services DEF Core units BSBWOR203 Work effectively

Core units BSBWOR203 Work effectively with others CUAIND201 Develop and apply creative arts industry knowledge Elective Units BSBCRT101 Apply critical thinking techniques BSBCRT301 Develop and extend critical and creative thinking skills BSBDIV301 Work effectively with diversity BSBWOR204 Use business technology BSBCMM201 Communicate in the workplace BSBINN201 Contribute to workplace innovation BSBITU202 Create and use spreadsheets * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCUS403 Deliver a professional service to customers FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC412 Apply and maintain knowledge of financial products and services FNSINC513 Identify and apply complex ethical decision making to workplace situations FNSRSK411 Apply risk management strategies to own work Elective units BSBOPS404 Implement customer service strategies FNSCRD401 Assess credit applications FNSCRD412 Establish and maintain appropriate security options for credit facilities FNSCRD513 Promote client understanding of the role and effective use of consumer credit FNSBNK411 Coordinate small business customer portfolios FNSBNK412 Align banking products with the needs of small business customers FNSBNK414 Promote mobile banking services * We can develop additional elective units that are not listed on request (Please contact us for further information)

service and maintain air conditioning systems UEERA0052 Install

Units of competency CHCSOH024 Support sustainable tenancies CHCSOH013 Work with people experiencing or at risk of homelessness CHCMHS001 Work with people with mental health issues CHCSOH021 Work with clients within the social housing system CHCSOH014 Manage and maintain tenancy agreements and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy in an ICT environment ICTICT502 Develop detailed component specifications from project specifications ICTNWK514 Model preferred system solutions ICTPRG425 Use structured query language ICTPRG509 Build using rapid application development ICTSAD501 Model data objects ICTSAD502 Model data processes ICTSUS601 Integrate sustainability in ICT planning and design projects Elective units ICTICT509 Gather data to identify business requirements ICTICT517 Match ICT needs with the strategic direction of the organisation ICTPMG501 Manage ICT projects ICTPRG503 Debug and monitor applications ICTSAD506 Produce a feasibility report ICTWEB502 Create dynamic web pages ICTTEN516 Produce technical solutions from business specifications ICTSAS505 Review and update disaster recovery and contingency plans ICTPRG502 Manage a project using software management tools ICTWEB501 Build a dynamic website ICTNWK504 Design and implement an integrated server solution * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-PMAOPS204 Select and use utilities and services DEF Core units BSBWOR203 Work effectivelyOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to